Senior Professional Services Engineer (AI, Chatbot)
Core
Customer-facing implementation engineer delivering AI-driven chatbots, voicebots, and knowledge assistants for the NICE CXone platform.
Role type
Senior Professional Services Implementation Engineer (AI/Conversational AI)
Builds
AI chatbots, voicebots, knowledge assistants, and multimodal customer experience solutions
Domain
Customer Experience (CX) / Contact Center / AI
Deliverable
production ML models | product features
Required skills
AI solution implementation, conversational design, NLU/IVR/ACD/ASR configuration, CRM integrations, API integration, JavaScript/HTML/CSS, UAT support, shift work across global regions
Preferred skills
Prior contact center implementation experience, NICE CXone platform experience
Technologies
NICE CXone, NICE CSA, JavaScript, HTML, CSS, APIs, CRMs
Responsibilities
Lead end-to-end AI implementations from pilot to enterprise-scale deployment; Configure and build AI solutions across NLU, IVR/ACD, ASR, and digital channels; Design intuitive conversational experiences and define user intents/dialog flows; Manage assigned tasks and deliverables in alignment with project objectives; Mentor peers and contribute reusable templates; Enable customers through training, workshops, and documentation
Seniority
Senior, hands-on IC
