Senior Technical Account Manager
Core
Trusted technical advisor and advocate for large enterprise clients, guiding them through advanced platform integrations and strategic insights to drive revenue growth and customer loyalty.
Role type
Senior Technical Account Manager (Enterprise)
Builds
Hyper-personalized cross-channel customer experiences for global brands via Airship's no-code, AI-powered platform.
Domain
Digital Marketing / SaaS / Enterprise Software
Deliverable
client delivery
Required skills
Python, Java, Swift, API integration, Linux/Mac OS command line, iOS/Android development tools, digital marketing solutions, SaaS environments, technical mentoring, stakeholder management
Preferred skills
Spanish, Portuguese, digital wallet platforms (Apple/Google Wallet), email/SMS compliance, industry certifications
Technologies
Python, Java, Swift, Linux, Mac OS X, iOS, Android, Apple Wallet, Google Wallet
Responsibilities
Serve as primary technical point of contact for strategic enterprise clients; manage critical customer escalations; drive strategic technical account planning and business reviews; provide expert guidance on complex product integrations and system optimization; act as liaison between clients and Product/Engineering teams; mentor and coach other Technical Account Managers; collaborate with Solutions leadership to expand Airship's footprint; author advanced documentation and technical content; use AI tools to automate processes and anticipate customer needs.
Seniority
Senior, hands-on IC with mentoring responsibilities
