IT Operations Engineer Level 1
Core
Provide 1st and 2nd line IT support for Editorial and Commercial teams, managing customer problems, escalating issues, and supporting infrastructure projects.
Role type
IT Operations Engineer (Level 1)
Builds
Support for business systems including publishing systems, Salesforce, PeopleSoft/Oracle, networks, desktop services, and audio-visual services. (via careerplan.io/jobs/4957253101-it-operations-engineer-level-1-at-theeconomistgroup)
Domain
Media and information services
Required skills
PC and printer support, Microsoft LAN/WAN/TCP/IP/DHCP/DNS, Helpdesk software, Google Apps, Windows 11/2012 and macOS troubleshooting, audio-visual system support, mobile technology and data security (Encryption, Bitlocker)
Preferred skills
Linux skills
Responsibilities
Provide 2nd line support between 08:00–18:00 on a shift rota basis, receive and record customer problems, keep customers informed of call status, escalate problems to the team or team lead, liaise with other IT teams, provide support for audio visual services, document and maintain procedures and configuration information, manage change implementation for OS, software and infrastructure.
Seniority
Junior, hands-on IC
