Senior Technical Support Engineer
Core
Senior Technical Support Engineer ensuring stability and performance of business-critical systems across front and back-office functions via root cause analysis, issue resolution, and process automation.
Role type
Senior IC Technical Support Engineer
Builds
Stable IT infrastructure and support workflows for front and back-office operations
Domain
Financial Services / Enterprise IT Support
Deliverable
client delivery
Required skills
Root cause analysis, Windows/macOS device support, MDM management (SCCM, Jamf, Intune), network troubleshooting, hardware/software escalation resolution, process automation, technical mentorship
Preferred skills
Financial services experience
Technologies
Windows, macOS, VDI, SCCM, Jamf, Intune
Responsibilities
Conduct root cause analysis and resolve recurring issues; Act as escalation point between Tech Support and 3rd line engineering; Diagnose and resolve network/connectivity issues; Provide technical leadership and mentorship to team members; Develop and implement automated workflows; Participate in on-call support coverage
Seniority
Senior, hands-on IC with mentorship responsibilities