IT Service Desk Specialist
Core
Own day-to-day IT operations and support for US-based employees, independently evaluating technical needs and resolving incidents.
Role type
IT Service Desk Specialist
Builds
IT support services for US employees
Domain
IT Operations / Helpdesk
Deliverable
client delivery
Required skills
IT support, macOS, Windows, MDM (Jamf), network fundamentals, Google Workspace, ticketing systems, remote troubleshooting
Preferred skills
Identity and access management tools
Responsibilities
Independently assess, prioritize, and resolve IT incidents and service requests; Diagnose and resolve hardware and software issues across laptops, peripherals, and SaaS platforms; Manage device lifecycle and asset-management process; Develop and improve IT documentation and self-service solutions; Identify recurring issues and recommend scalable solutions.
Seniority
Junior to Mid-level, hands-on IC