IT Support Specialist
Core
Provide first-level technical support, manage IT assets, and ensure seamless IT operations for employees across multiple locations.
Role type
IT Support Specialist (Helpdesk)
Builds
Workplace systems, IT solutions, and user accounts for revenue teams
Domain
B2B Data & Sales Intelligence
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows & macOS troubleshooting, Microsoft 365 administration, SaaS application support, network troubleshooting, Wi-Fi management, basic firewall administration, IT asset inventory management, user onboarding/offboarding, ticketing system management
Preferred skills
CompTIA A+ certification, ITIL certification
Technologies
Windows, macOS, Microsoft 365, Slack, Zoom, Atlassian Suite, Entra ID, Microsoft Intune, Autopilot
Responsibilities
Act as first point of contact for IT support, manage IT systems and SaaS applications, maintain IT asset inventory, monitor and resolve security issues, standardize IT documentation, support onboarding and offboarding, administer Wi-Fi networks, provide event and AV support
Seniority
Mid-level, hands-on IC