Implementation Consultant
Core
Consulting and coordinating people across internal and external teams to ensure the smooth planning, execution, and implementation of small and large-scale setup solutions for the Brandwatch product suite.
Role type
Implementation Consultant (Customer Onboarding)
Builds
Customer onboarding solutions and platform adoption for Brandwatch
Domain
Social intelligence and media monitoring
Deliverable
production ML models | product features | dashboards & analysis
Required skills
customer discovery, success planning, platform training, account activation, platform configuration, keyword/search management, cross-functional coordination, project solution design, resource delegation, stakeholder management, data analysis, client presentation
Preferred skills
social media management, social listening tools, fluency in Chinese/Japanese/Korean
Technologies
Brandwatch, CisionOne, PR Newswire
Responsibilities
Perform customer-facing onboarding activities including discovery, outcome creation, success planning, and in-depth platform training; Perform back-office onboarding activities including new account activations, platform configuration, and keyword/search entry and refinement; Execute against key onboarding KPIs including milestone achievement, response time, time to value, and customer satisfaction; Engage customers regularly to address questions and concerns; Work cross-functionally to ensure a smooth transition from sales to onboarding to customer success; Represent Brandwatch in client-facing meetings by presenting to users and key stakeholders
Seniority
Mid-level, hands-on IC