Support Engineer (Remote)
Core
Act as the primary technical support point of contact for coaches and clients, diagnosing product issues, executing SQL queries to resolve data problems, and translating customer feedback into actionable insights for product teams.
Role type
Support Engineer (SaaS)
Builds
Lenus health coaching platform
Domain
Health Technology / SaaS
Deliverable
client delivery
Required skills
SQL, problem-solving, documentation, cross-functional collaboration, customer service experience
Preferred skills
knowledge of other programming languages, analytics skills
Technologies
SQL
Responsibilities
Identify, reproduce, and report product issues; access databases and execute SQL queries to correct data; document and maintain internal and external knowledge bases; collaborate with product teams to prioritize feature requests and user pain points.
Seniority
Individual Contributor
