Technical Support Engineer, Kasten
Core
Provide world-class technical support and guidance for K10 (data resilience and security) products to customers, ensuring successful adoption and issue resolution.
Role type
Senior IC Technical Support Engineer
Builds
K10 data resilience and security platform
Domain
Data protection, backup, recovery, cloud infrastructure, and virtualization
Deliverable
client delivery
Required skills
Linux administration, Docker, Kubernetes management, networking, cloud concepts, virtualization, backup and recovery, software development life cycles, bash scripting
Preferred skills
OpenShift, PKS, Rancher, Google GKE, AWS EKS, VMware administration, public cloud infrastructure (AWS, Azure, Google Cloud), Kubernetes certifications (CKA, CKAD), startup experience
Technologies
K10, Linux, Docker, Kubernetes, OpenShift, PKS, Rancher, GKE, EKS, VMware, AWS, Azure, Google Cloud
Responsibilities
Collaborate with engineering, sales, and product teams; contribute to technical documentation (KB, blogs, white papers); identify, recreate, and track customer issues; log and track product feature requests; participate in weekend/holiday coverage rotation
Seniority
Mid-Senior, hands-on IC