Customer Service Executive - FT Live (Events)
Core
Frontline representative for FT Live's conferences and events division, delivering customer experience to event attendees and managing bookings, cancellations, and account queries.
Role type
Customer Service Executive (Events)
Builds
Customer support operations for global executive events, forums, and digital webinars
Domain
Media & Events
Deliverable
client delivery
Required skills
Customer service, data processing, numerical skills, system proficiency, attention to detail, communication, multi-tasking, planning
Preferred skills
Foreign language, CRM experience, digital systems affinity
Technologies
Bizzabo, Brella, G Suite
Responsibilities
Responding to customer emails and phone calls, supporting delegates through booking process, processing cancellations and refunds, order reconciliation, liaising with finance on account queries, raising technical issues
Seniority
Mid-level, hands-on IC