Consultant to Manager, Capabilities, Customer
Core
Helping clients define the future of customer experience, redesign service organizations, and deliver transformation that improves customer outcomes and operational performance.
Role type
Senior IC management consultant (customer experience & service transformation) (via careerplan.io/jobs/4940857101-consultant-to-manager-capabilities-customer-at-baringa)
Builds
Customer experience strategies, service design solutions, contact center transformations, and AI-enabled service models for enterprise clients.
Domain
Management Consulting / Customer Experience / Service Operations
Deliverable
client delivery
Required skills
Customer strategy and visioning, Service design and journey mapping, Contact center transformation, AI and automation strategy, Program and transformation delivery, Stakeholder management and workshop facilitation, Analytical problem solving
Preferred skills
Experience in CRM or CCaaS platforms, Knowledge of digital transformation, Background in service operations
Technologies
CRM, CCaaS, AI, Automation tools
Responsibilities
Define Customer Experience North Star and future-state service models, Design end-to-end connected customer experiences, Transform contact centers into value-generating functions, Lead workshops and facilitate stakeholder discussions, Translate customer insight into actionable recommendations, Support complex transformation programs from strategy to delivery
