Manager, Delivery - Forward Deployed Squads (Bulgaria)
Core
Lead forward-deployed squads to ideate, discover, build, and implement scalable digital innovation solutions for Customer Experience (CX) operations, primarily in the BPO and external client space.
Role type
Senior Delivery Manager (CX/AI Transformation)
Builds
Digital innovation solutions for CX Operations, focusing on Proof of Concept (POC) and Pilot stages.
Domain
Customer Experience (CX), Business Process Outsourcing (BPO), AI Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Project/Program management, Agile/Scrum methodology, Stakeholder management, Technical problem solving, AI tool utilization, Client relationship management, Team leadership, Ambiguity navigation, Solution architecture understanding
Preferred skills
CX domain expertise, AI transformation experience, Scrum Master/Product Owner background, Agile transformation experience, PMP/CSM/CSPO certifications
Technologies
FueliX, AI tools, Internal/External software solutions
Responsibilities
Lead multidisciplinary squads through discovery to delivery; Own POC-to-Pilot lifecycle; Track metrics and scaling opportunities; Translate open-ended client asks into actionable plans; Manage account details and client relationships; Create and communicate holistic project plans; Mentor team members.
Seniority
Senior, hands-on IC with leadership responsibilities
