Support Agent - X Payments
Core
Empathetic support agent resolving customer inquiries across voice, chat, and email channels for X Payments, handling accounts, transactions, cards, disputes, and fraud claims.
Role type
Customer Support Agent (Fintech)
Builds
Customer trust and satisfaction for X Payments users
Domain
Fintech / Digital Payments
Deliverable
client delivery
Required skills
Customer support experience, multi-channel communication (phone/chat/email), problem-solving, CRM/ticketing tool proficiency, regulatory compliance knowledge
Preferred skills
Fintech/banking/payment platform familiarity, ownership mindset, adaptability, creative problem-solving
Responsibilities
Respond to customer inquiries via phone, chat, and email; troubleshoot complex issues regarding accounts, transactions, and card usage; handle disputes and fraud claims; document interactions in CRM; flag technical or recurring issues to internal teams; meet performance metrics for handle time and CSAT
Seniority
Individual Contributor