Support Agent - X Payments

Bastrop, TXFull-time2026-05-26 → 2026-11-10

Citizens or permanent residents only

Core

Empathetic support agent resolving customer inquiries across voice, chat, and email channels for X Payments, handling accounts, transactions, cards, disputes, and fraud claims.

Role type

Customer Support Agent (Fintech)

Builds

Customer trust and satisfaction for X Payments users

Domain

Fintech / Digital Payments

Deliverable

client delivery

Required skills

Customer support experience, multi-channel communication (phone/chat/email), problem-solving, CRM/ticketing tool proficiency, regulatory compliance knowledge

Preferred skills

Fintech/banking/payment platform familiarity, ownership mindset, adaptability, creative problem-solving

Responsibilities

Respond to customer inquiries via phone, chat, and email; troubleshoot complex issues regarding accounts, transactions, and card usage; handle disputes and fraud claims; document interactions in CRM; flag technical or recurring issues to internal teams; meet performance metrics for handle time and CSAT

Seniority

Individual Contributor

About xAI

xAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All emp