Customer Support Engineer - Level 1
On-siteNo visa sponsorship
Core
Provide day-to-day break/fix service delivery and support for client IT infrastructure and physical security systems.
Role type
Level 1 Customer Support Engineer (Managed Services)
Builds
Resolved service tickets and maintained client support for managed IT and physical security solutions.
Domain
Managed IT services and physical security integration
Required skills
Ticket lifecycle management, break/fix troubleshooting, client communication, documentation, status tracking
Responsibilities
Own service tickets from intake through resolution, maintain accurate status and documentation throughout the ticket lifecycle.