Technical Support Specialist
Core
Lead troubleshooting for complex cloud security issues, ensuring customer satisfaction and delivering strategic solutions for a cloud security platform.
Role type
Senior IC technical support engineer (cloud security)
Builds
Upwind Cloud Security Platform
Domain
Cloud Security / Cybersecurity
Deliverable
client delivery
Required skills
cloud security, cloud technologies, containerization (Docker), networking, Linux, Kubernetes, MySQL, OpenSearch, Grafana, analysis tools
Preferred skills
troubleshooting complex technical issues, documenting solutions, escalating critical cases, building customer relationships
Technologies
Upwind, eBPF, Slack, MySQL, Docker, Kubernetes, OpenSearch, Grafana
Responsibilities
Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues; Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed; Create and update support documentation while logging all interactions in the support system.
Seniority
Mid-level, hands-on IC