Technical Support Engineer (Australia)
Core
Lead troubleshooting for complex cloud security issues, ensuring customer satisfaction and delivering strategic solutions for Upwind's Cloud Security Platform.
Role type
Senior IC Technical Support Engineer (Cloud Security)
Builds
Upwind Cloud Security Platform (agentless posture discovery, real-time threat protection, API security)
Domain
Cybersecurity + Cloud Infrastructure
Deliverable
client delivery
Required skills
Cloud security, MySQL, Docker, Kubernetes, Linux, networking, OpenSearch, Grafana, troubleshooting
Preferred skills
Technical Account Management, escalation handling, documentation
Technologies
Upwind, eBPF, Slack, MySQL, Docker, Kubernetes, Linux, OpenSearch, Grafana
Responsibilities
Troubleshoot and resolve customer issues via chat/email; Diagnose and escalate complex technical problems; Educate customers on product features; Create and update support documentation; Log all interactions in the support system.
Seniority
Mid-level, hands-on IC
