After Hours Team Leader
Core
Provide operational support to the After Hours and Intake team, supervise staff, and improve 24/7 support services for participants.
Role type
Team Leader (Operations & Supervision)
Builds
24/7 support services for people with disability and mental health needs
Domain
Disability support services / Mental health
Deliverable
client delivery
Required skills
rostering, staff supervision, performance management, recruitment and onboarding, data collection and reporting, system maintenance, internal relationship building
Preferred skills
tertiary qualifications or equivalent experience, NDIS Worker Orientation Module Certificate
Technologies
information systems
Responsibilities
Perform duties as an After-Hours agent, support program operations including rostering and daily management, supervise staff and provide training, recruit and onboard new staff, collect and report data for monitoring, maintain reporting systems, build internal relationships for consistent service delivery