After - Sales Support Executive - Paygo Phones, Lagos
Core
Lead mobile phone after-sales support operations in Nigeria, managing returned devices, warranty claims, and vendor relationships for refurbishment and waste management.
Role type
Senior IC after-sales support executive (mobile phones)
Builds
Refurbished devices, waste management compliance, and optimized service processes
Domain
Consumer electronics / Mobile telecommunications
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Mobile phone repair and troubleshooting, Quality control, Root cause analysis, SOP development, Vendor contract negotiation, Data analysis and reporting, Training and certification delivery
Preferred skills
Process automation, Environmental compliance knowledge, Cross-functional collaboration
Technologies
Customer support portals, KPI dashboards, Tracking systems
Responsibilities
Manage end-to-end process for returned mobile devices including diagnosis and disposition, Ensure timely resolution of warranty claims and service tickets, Train and certify partner staff on product knowledge and troubleshooting, Develop and enforce Standard Operating Procedures for after-sales processes, Manage vendor relationships for refurbishment and waste management, Produce monthly trend analysis reports on warranty and replacements
