After Sales Associate- Phones, Togo
Core
Lead mobile phone after-sales support operations in Togo, managing the end-to-end process of returned devices (diagnosis, repair, refurbishment, recycling) and driving process excellence.
Role type
Senior After-Sales Service Technician (Phones)
Builds
Refurbished devices, waste management solutions, and optimized service processes for Sun King's phone product line.
Domain
Consumer Electronics / Mobile Telecommunications / Sustainability
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
mobile phone repair, troubleshooting, quality control, process improvement, vendor management, data analysis, SOP development
Preferred skills
engineering degree, advanced degree, experience with handset manufacturers or major retailers
Technologies
N/A
Responsibilities
Manage end-to-end process for returned mobile devices including diagnosis and disposition; Train and certify partner staff on product knowledge and troubleshooting; Develop and enforce Standard Operating Procedures (SOPs); Manage vendor relationships for refurbishment and waste management; Produce monthly warranty and replacement trend analysis reports.
Seniority
Senior, hands-on IC
