Cybersecurity Customer Success Associate
Core
Deliver high-quality support to meet customer requirements for CloudSEK's AI-driven cybersecurity products, including threat detection, attack surface monitoring, and supply chain risk management.
Role type
Customer Success Associate
Builds
Customer satisfaction and retention for CloudSEK's XVigil, BeVigil, and SVigil product suite
Domain
Cybersecurity / AI / SaaS
Deliverable
client delivery
Required skills
customer service, problem-solving, analytical skills, organization, multitasking, upselling/cross-selling
Preferred skills
cybersecurity exposure, technical skills
Responsibilities
handle customer inquiries via phone, email, and live chat; build relationships to ensure customer satisfaction; assist with issues and provide product information; record customer feedback and suggestions
Seniority
Individual Contributor
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