Customer Service Support - IHC
Hybrid
Core
Provide exceptional customer service via phone and email to Support at home and private fee-for-service customers, handling daily account administration and care plan support.
Role type
Customer Service Support Specialist
Builds
Customer care plans and service delivery for vulnerable community members
Domain
Aged care and home care services
Deliverable
client delivery
Required skills
High-volume phone support, problem solving, customer account administration, purchase order processing, supplier liaison
Preferred skills
Aged care sector experience, Office Admin qualification
Responsibilities
Answering incoming calls, completing customer progress notes, processing service requests, coordinating with external suppliers
Seniority
Mid-level, experienced IC