Senior Agent Architect
Core
Architect and deliver enterprise-grade AI agent solutions to transform customer service interactions for global brands.
Role type
Senior IC Agent Architect (Customer-Facing)
Builds
AI agent deployments, conversational workflows, and integrations connecting Parloa's platform to enterprise systems (CRMs, ERPs, contact centers).
Domain
Enterprise Customer Experience / Generative AI / Conversational AI
Deliverable
production ML models | product features | client delivery
Required skills
LLM internals (embeddings), Prompt Engineering (chain-of-thought, few-shot), NLP/NLU conversational design, API integration (REST, OAuth, JWT), System architecture, A/B testing, Data transformation logic
Preferred skills
TypeScript, Git/CI/CD, Middleware architecture
Technologies
LLMs, Prompt Engineering, REST APIs, JSON/XML, Postman, SSML, Lexicons, Regex, CRMs, ERPs, Contact Center Platforms
Responsibilities
Design, prototype, and validate conversational solutions for AI agent deployments; Build and configure integrations between customers' systems and Parloa's Platform; Collaborate with Forward Deployed Engineers on complex integration scenarios; Apply structured testing approaches to validate AI agent behaviour and performance; Document best practices and product capabilities for internal and external audiences.
Seniority
Senior, hands-on IC with strategic advisory