Senior Sales Engineer, AI
Core
Senior Sales Engineer supporting strategic enterprise deals for conversational AI and automation solutions in the contact center domain.
Role type
Senior IC Sales Engineer (Presales)
Builds
Strategic sales opportunities and customer solutions for NiCE Cognigy AI platform
Domain
Enterprise Software / Conversational AI / Contact Center Automation
Deliverable
product features
Required skills
Conversational AI and Generative AI expertise, Contact center technology knowledge (SIP, SBC, ACD, ASR, TTS), JavaScript programming/scripting, Solution design and recommendation, Technical presentation and demo delivery, Competitive landscape analysis
Preferred skills
Java, Python, Low-code platforms, Video editing, Photoshop, Other Nordic languages
Technologies
NiCE Cognigy, JavaScript, Java, Python, SIP, SBC, ACD, ASR, TTS
Responsibilities
Partner with sales team to plan and execute strategic deals, Conduct discovery calls and technical deep dives, Create and deliver customized product demonstrations, Design and recommend solutions addressing customer business requirements, Analyze customer pain points and provide AI/automation recommendations, Collaborate with stakeholders to communicate requirements and enhancements, Provide technical support and product information to sales team, Perform technical comparisons with competing conversational AI products, Deliver internal training to cross-functional teams
Seniority
Senior, hands-on IC