Cloud Support Deputy Site Lead
Core
Providing end-to-end operational support for Azure core and Office365 platforms within Secure Operations Centers (SOCs) for US federal government clients.
Role type
Senior Site Lead (Cloud Operations)
Builds
24x7x365 operational support for Azure, Active Directory, and Office365 services
Domain
US Federal Government / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
cross-team collaboration, client briefing, technical writing, SOP creation, data center operations, air-gapped environment support, PowerBI, Azure cloud support
Preferred skills
managed services project experience, secure operations center experience, technical writing, SOP creation, knowledge articles, PowerBI, Azure cloud environment support
Technologies
Azure, Office365, Active Directory (AAD), PowerBI, Microsoft Office tools
Responsibilities
Provide end-to-end operational support for Azure core and Office365 platforms, manage cross-functional workstreams (Engineering, Identity, Network, Tech Ops, CXP), support 24x7x365 operations, brief customers/clients, create SOPs and knowledge articles
Seniority
Senior, hands-on IC with leadership responsibilities