Cloud Support Site Lead
Core
Provide end-to-end operational support for Azure core and Office365 platforms within Secure Operations Centers (SOCs) for US federal government clients.
Role type
Senior Site Lead for Cloud Operations
Builds
24x7x365 operational support services for Azure, Active Directory, and Office365
Domain
US Federal Government / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
cross-team collaboration, client briefing, supervisory experience, Microsoft Office tools proficiency, shift work adaptability
Preferred skills
managed services project experience, data center operations, air-gapped environment support, technical writing, PowerBI, Azure cloud support
Responsibilities
Lead and supervise workstreams for Livesite Engineering, Identity Management, Network Management, Tech Ops, and Customer Experience; manage relationships across customer space; brief customers/clients; ensure 24x7x365 operational continuity
Seniority
Senior, hands-on IC with leadership responsibilities