Customer Support Specialist -(Kelowna, BC)

Kelowna, BC💼 Full-time🗓 2026-09-09 → 2026-09-26

Core

Deliver proactive assistance and personalized solutions to practitioners and patients via phone, email, and live chat to ensure customer success and satisfaction.

Role type

Customer Support Specialist (North America)

Builds

Customer trust and satisfaction for a health technology platform serving 125,000 practitioners and 10 million patients

Domain

Health technology / SaaS

Deliverable

client delivery

Required skills

Troubleshooting, product knowledge, multi-channel communication, relationship building, trend analysis, scheduling flexibility

Preferred skills

Gladly platform familiarity, SaaS productivity tools

Responsibilities

Collaborate with practitioners and patients to identify success opportunities; Troubleshoot issues and recommend product features; Resolve complex inquiries using support tools; Build sustainable relationships of trust; Gather trends in issues and feedback; Coordinate team coverage for business hours

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About Fullscript

We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care. That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment. We build tools