Technical Account Manager, APAC
Core
Drive technical integration success for enterprise clients using an API-first promotion engine, acting as the technical lead for onboarding, issue resolution, and ecosystem expansion.
Role type
Senior Technical Account Manager (API Integrations)
Builds
API-driven promotion platform integrations for enterprise clients
Domain
SaaS / Marketing Technology / API Integrations
Deliverable
client delivery
Required skills
API integration management, SaaS product experience, technical troubleshooting, customer retention strategies, stakeholder expectation management, onboarding process design, partnership exploration
Preferred skills
consulting mindset, tactical empathy, data-driven decision making, complex solution presentation
Technologies
API platforms, SaaS ecosystems
Responsibilities
Own and manage a portfolio of assigned customers focusing on API usage and retention; troubleshoot repeat technical issues and drive escalations; lead customer onboarding design and process improvement; collaborate with Engineering and Customer Success teams; identify new technology partners and integration opportunities; manage customer expectations to ensure satisfaction.
Seniority
Mid-Senior, hands-on IC
