Customer Support Associate
Hybrid
Core
End-to-end customer experience owner for homeowners and installers during the heat pump installation journey, managing support, escalations, and process improvements.
Role type
Senior Customer Success Associate (Operations)
Builds
Customer-facing self-service resources and internal knowledge bases
Domain
Climate tech / Renewable energy (heat pumps)
Required skills
Customer support, CRM tools, workflow systems, analytical mindset, stakeholder management, process improvement
Preferred skills
Heat pumps, renewable energy, construction, utilities, sustainability
Responsibilities
Resolve support queries via email and phone, manage customer complaints and escalations, build self-service resources, gather customer insights, drive process improvements, coordinate final payments and aftercare
Seniority
Mid-level, hands-on IC