Coordinator, Fines and Debt
Hybrid
Core
Lead a small team of professionals to manage complex fines debt resolution and enforcement activities for customers with capacity to pay but who have not met obligations.
Role type
Senior team lead / Coordinator
Builds
Debt recovery outcomes and compliance
Domain
Public sector / Revenue management
Deliverable
client delivery
Required skills
Team leadership, stakeholder engagement, analytical problem-solving, legislative compliance, process improvement, coaching
Preferred skills
Contact centre or service delivery leadership experience
Responsibilities
Lead and support a high-performing team, coach emerging leaders, manage sensitive escalated matters, use data to improve performance, foster team culture, ensure legislative compliance
