Manager, Renewals
Core
Own aggregate renewal forecast accuracy and oversee contraction & revenue risk for a SaaS platform serving restaurants.
Role type
Manager, Renewals & Revenue Risk
Builds
SaaS platform for restaurant operations (finances, operations, people)
Domain
SaaS / Restaurant Technology
Deliverable
dashboards & analysis
Required skills
Forecasting, CPQ management, Risk assessment, Stakeholder management, Data analysis, Process compliance, Escalation management, Team leadership, Strategic planning, Cross-functional collaboration
Responsibilities
Own aggregate renewal forecast accuracy (target ±3–5%), Lead weekly renewal forecast calls, Audit CPQ Renewal Opportunities for hygiene and completeness, Ensure 120-day trigger compliance, Escalate forecast risks to VP, Customer Success and Sales Leadership, Ensure all negative ARR renewals have CSM acknowledgment, Documented rationale, and Leadership visibility if above threshold