Customer Management Coordinator
Core
Manage and retain a large portfolio of customers for the Pipers brand, building relationships, upselling products, and ensuring effective credit control and service delivery.
Role type
Customer Management Coordinator (Sales Operations)
Builds
Customer retention, revenue growth, and efficient account management for Pipers Crisps
Domain
FMCG / Food & Beverage
Deliverable
product features
Required skills
CRM systems, Microsoft Office, numeracy, communication, planning, organizing, accuracy, time management
Preferred skills
Sales experience, customer service experience
Technologies
CRM systems, Microsoft Office, POS range
Responsibilities
Manage and retain a large portfolio of customers by building meaningful relationships; Consciously upsell products to increase AOVs and revenues; Utilize sales data and dashboards to analyze portfolio achievements; Manage call cycles to improve account retention; Handle accounts from purchasing to payment and liaise with finance for credit control; Liaise with Warehouse, Van Sales, and Logistics to meet customer expectations.