Director, Implementation
Core
Lead and grow a team of Implementation Managers and Associates to execute high-stakes enterprise launches for pharma and life sciences clients, while personally playing a critical role in strategic launches and refining the company's implementation methodology.
Role type
Senior Director of Implementation (Player-Coach)
Builds
A scalable implementation function, delivery for a portfolio of enterprise clients, and a growing team of implementation professionals.
Domain
Healthcare Technology / Life Sciences / Professional Services
Required skills
Enterprise implementation leadership, team building and coaching, complex project management, technical fluency (APIs, data mapping, system architecture), stakeholder management, process improvement, capacity planning
Preferred skills
Pharma/life sciences domain expertise, CRM platform experience (Salesforce, Veeva), healthcare interoperability standards knowledge, playbook creation
Technologies
Salesforce, Veeva, API integrations, data mapping tools
Responsibilities
Lead and coach a team of Implementation Managers and Associates; own delivery for a portfolio of enterprise launches including scope, timeline, and risk; refine implementation methodology, phase gates, and playbooks; hire, onboard, and ramp the implementation team; advocate for platform capabilities to reduce implementation time.
Seniority
Senior, hands-on IC with leadership responsibilities