Senior Onboarding Specialist, Mandarin Speaker
Core
Senior Onboarding Specialist guiding new Klaviyo customers in APAC through setup, integration, and first revenue-generating campaigns.
Role type
Senior IC customer onboarding specialist (APAC)
Builds
Customer implementations, integrations, and first marketing flows for ecommerce businesses
Domain
SaaS / Ecommerce / Marketing Technology
Required skills
Customer onboarding, project management, stakeholder management, technical troubleshooting, strategic marketing advice, API knowledge, CRM management, data analysis, process improvement, cross-functional collaboration
Preferred skills
Email marketing, ecommerce platforms, AI fluency
Technologies
Klaviyo, Salesforce, Microsoft Office, Google Workspace, Google Sheets, APIs
Responsibilities
Guide customers from sale to go-live, lead implementation phases, provide strategic marketing advice, support technical and non-technical questions, diagnose software issues, monitor onboarding health, document best practices, and drive product improvements based on customer feedback.
Seniority
Senior, hands-on IC