Merchant Support Specialist
On-site
Core
Assist sales team by managing high call volumes, handling inbound/outbound calls for contractors and consumers, and guiding merchants through platform onboarding.
Role type
Merchant Support Specialist (Customer Service)
Builds
Customer support experience and merchant onboarding success
Domain
Fintech / Financial Services
Deliverable
client delivery
Required skills
Call center experience, problem-solving, written communication, verbal communication, adaptability, empathy
Responsibilities
Make informed decisions on loan applications based on guidelines, resolve customer issues via phone/email, execute call campaigns to promote features, escalate complex issues to product/sales teams, guide merchants through onboarding
Seniority
Individual Contributor, Entry to Mid-level