Lead, SMB Onboarding, Thailand
Core
Lead, mentor, and develop a team of SMB Onboarding Coaches and specialists to deliver exceptional onboarding experiences for Cloudbeds' hotel customers in Thailand.
Role type
Senior Team Lead, Customer Onboarding
Builds
Onboarding processes and customer adoption for hotel management software
Domain
Hospitality technology / SaaS
Required skills
Team leadership and mentorship, Strategic project management, Hospitality operations expertise, Cross-functional collaboration, Data-driven decision making, Process improvement
Preferred skills
Experience with PMS/CRM/Channel Managers, Multi-property operator support, AI tool utilization
Responsibilities
Drive team performance against onboarding metrics, Partner with cross-functional leaders to align onboarding strategy, Support team members through complex customer escalations, Travel to customer properties for on-site support during implementations
Seniority
Senior, hands-on IC with team leadership