LXM
Core
Design, develop, and maintain training applications and programs to meet enterprise functional business requirements and operational needs for a global BPO company.
Role type
Learning Experience Manager
Builds
Site-wide training initiatives, campaign-specific training programs, and development curricula for Team Leaders and Teammates.
Domain
Business Process Outsourcing (BPO) / Corporate Learning & Development
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Project management, curriculum design, training program implementation, stakeholder communication, policy planning, testing tool development, cross-functional collaboration, audience adaptation, calendar planning, quality standards enforcement
Preferred skills
Experience with new technologies, ability to handle challenges at a moment's notice, mastery of consistency in an ever-changing world
Technologies
Learning management systems, testing tools, training platforms
Responsibilities
Lead the design, development, and maintenance of existing and new training applications; implement and enforce development team guidelines and processes; manage site-wide training initiatives and drive campaign-specific training programs; create and maintain training materials for maximizing task mastery and personal development; propose and publish a year-long training calendar with quarterly objectives; plan total training policies, programs, and new testing tools/methods/systems; communicate effectively with Operations Director, Operations Manager, and US counterparts.
Seniority
Manager, 5+ years of managerial/supervisory experience