Customer Success Manager, EMEA
Core
Senior Customer Success Manager owning enterprise and mid-market accounts in EMEA, acting as a value consultant to drive risk reduction and identity strategy outcomes.
Role type
Senior IC Customer Success Manager (Value Consulting)
Builds
Customer health frameworks, success plans, and business review cadences for fraud and identity clients
Domain
Financial Services / Identity & Fraud / Compliance
Deliverable
production ML models
Required skills
Fraud and identity verification expertise, AML and digital risk management knowledge, enterprise account management ($500K+ ARR), executive business review facilitation, customer health score modeling, commercial acumen, data fluency, CS platform proficiency (Planhat/Gainsight/Totango)
Preferred skills
API-based SaaS product familiarity, PE-backed or high-growth environment experience, CS playbook and QBR framework development
Technologies
Planhat, Gainsight, Totango
Responsibilities
Monitor customer health signals (utilization, NPS, ticket trends) and act on early churn risks; Advise customers on fraud vectors, regulatory developments, and risk mitigation strategies; Lead executive business reviews to demonstrate ROI and value realization; Drive feature adoption and build joint success plans; Identify and surface expansion opportunities to Account Managers.
Seniority
Senior, hands-on IC
