Senior Customer Service Agent, NYT Wirecutter (Temporary)
Core
Senior temporary customer service agent for the Wirecutter Store, handling e-commerce inquiries via email and chat during the holiday peak season.
Role type
Senior IC customer service representative (e-commerce)
Builds
Customer support operations for the Wirecutter Store e-commerce destination
Domain
E-commerce / Retail
Deliverable
client delivery
Required skills
Customer support, live chat management, order status resolution, returns processing, supply partner communication, Shopify, Gorgias, Loop Returns
Preferred skills
Drop-ship retail experience
Technologies
Shopify, Gorgias, Loop Returns
Responsibilities
Manage email and chat inquiries; resolve order status, shipping, and returns; process returns via Loop Returns; guide communication with external supply partners; use ecommerce tech platforms at an expert level; collaborate to identify trending issues and suggest operational improvements.
Seniority
Senior, temporary