Customer Success Manager
Core
Customer Success Manager for OT/IoT cybersecurity platform, managing critical accounts, driving adoption, and ensuring customer retention.
Role type
Senior Customer Success Manager
Builds
AI-powered cybersecurity platform for OT/IoT infrastructures
Domain
Cybersecurity, Operational Technology (OT), Internet of Things (IoT)
Deliverable
production ML models
Required skills
Account management, customer lifecycle management, technical product support, onboarding, churn reduction, data analysis, executive presentations, CxO engagement, troubleshooting
Preferred skills
TAM or SE role experience, OT experience, product design feedback, training course creation
Technologies
AI-powered cybersecurity platform
Responsibilities
Develop and manage customer portfolio, drive revenue growth via value measures, minimize churn through success plans, resolve customer requests, improve customer experience via data analysis, maintain customer information accuracy, act as brand ambassador, work across departments, aid in product design, assist in creating training materials, evaluate communication infrastructure
Seniority
Senior, hands-on IC