Forward Deployed Product Manager
Core
Embed with enterprise customers to map CX workflows, design and deploy AI agents, and translate field insights into product direction for Delight.ai's AI Agent platform.
Role type
Forward Deployed Product Manager (AI Agent Platform)
Builds
AI agents for enterprise customer experience (CX) that deliver measurable business outcomes
Domain
AI / Customer Experience / CPaaS
Deliverable
production ML models | product features
Required skills
Product management, strategy consulting, AI tools/agent frameworks/LLM systems, rapid prototyping, cross-functional collaboration, data-driven decision making
Preferred skills
0 to 1 product experience, hands-on agent framework/LLM pipeline experience
Technologies
AI agent frameworks, LLM-based systems, automation tools
Responsibilities
Embed with customers to map workflows and deploy AI agents, run full deployment lifecycle from scoping to post-launch iteration, surface field insights for product teams, build internal playbooks and tooling, act as connective tissue between customer success and engineering, identify product gaps from deployment patterns
Seniority
Mid-level (2-4 years experience), hands-on IC
