AI Agent Engineer, Client Facing
Core
Building and deploying enterprise-grade Voice, Chat AI agents and AI Copilots for customer experience, handling the full lifecycle from design and integration to production deployment and optimization.
Role type
Senior IC AI Agent Engineer (Client Facing)
Builds
Autonomous AI Agents for customer service and frontline support
Domain
Customer Experience (CX) / Generative AI
Deliverable
production ML models | product features
Required skills
Prompt design, workflow configuration, API integration, telephony setup (SIP/CCaaS/PSTN), LLM orchestration, RAG implementation, Python/JavaScript scripting
Preferred skills
iPaaS platforms (n8n, Zapier), vector DBs, client-facing solution engineering
Technologies
LangChain, LlamaIndex, GPT, Claude, Gemini, Twilio, Amazon Connect, SIP, CCaaS, PSTN, n8n, Zapier
Responsibilities
Design and implement AI agent workflows and prompts; configure telephony and CRM integrations; lead client demos and gather feedback; troubleshoot call quality and system connectivity; optimize agent performance and containment rates; collaborate with product teams to resolve platform gaps.
Seniority
Senior, hands-on IC