Forward Deployed Product Manager, AI Agent
Core
Create, deploy, and optimize AI Agents to transform customers' businesses and drive revenue/efficiency gains.
Role type
Senior IC product manager (AI Agents)
Builds
Custom AI Agents for customer deployment
Domain
AI / Customer Experience / Contact Center
Deliverable
production ML models
Required skills
AI/LLM product experience, complex deployment leadership, customer relationship management, systems thinking, ambiguity navigation, technical understanding of Agents
Preferred skills
Product management background, conversation design, forward deployed engineering experience, startup/SaaS environment experience, contact center operations familiarity
Technologies
Cresta internal tools, LLMs, AI Agents
Responsibilities
Own AI Agent outcomes and deployment lifecycle (pre-sale to post-go-live), design/build/test/iterate agents with FDEs, lead customer relationships and workshops, facilitate stakeholder alignment on use cases, collaborate with FDEs on implementation and platform feedback, improve agent development playbooks
Seniority
Senior, hands-on IC