Auto Loans Collections Specialist
Core
Managing and resolving mid-stage delinquent auto loan accounts (60–89 days past due) through customer engagement and negotiation to prevent charge-off and repossession.
Role type
Auto Loans Collections Specialist
Builds
Cured delinquent accounts and recovered funds for auto lenders
Domain
Consumer Finance / Auto Lending (via careerplan.io/jobs/4735454005-auto-loans-collections-specialist-at-upgrade)
Deliverable
client delivery
Required skills
negotiation, customer communication, loss-mitigation strategy, regulatory compliance (FDCPA/CFPB), CRM proficiency, time management
Preferred skills
auto finance collections, repossession prevention, reinstatement, skip tracing
Responsibilities
Contact customers via outbound/inbound calls to resolve delinquency; Negotiate payment arrangements and settlements; Identify root causes of delinquency; Educate customers on account status and terms; Document all account activity and call notes; Escalate high-risk or complex accounts; Partner with servicing and repossession teams
Seniority
Entry-level to Mid-level, hands-on IC