IT Support Engineer (Hybrid)
Core
Manage laptop support, corporate IT infrastructure, and enterprise applications for employees across the company.
Role type
IT Support Engineer (L1/L2)
Builds
Internal IT services and employee productivity tools
Domain
Corporate IT / Enterprise Infrastructure
Deliverable
client delivery
Required skills
L1/L2 ticket support, laptop support (Mac & Windows), application support (Google Workspace, Slack, Zoom), network administration, Linux system administration, domain/SSL/license management, documentation
Preferred skills
Shell scripting, Python, CLI tools, Atlassian products, Public Cloud (AWS, GCP, Azure)
Technologies
Google Workspace, Slack, Zoom, Linux, AWS, GCP, Azure, Atlassian, MDM, Routers, Firewalls, Network Switches
Responsibilities
Provide L2 ticket-based support for internal applications; manage employee onboarding and laptop configurations (OS, MDM, encryption, antivirus); maintain Office Network infrastructure (Wi-Fi, access points); monitor applications and scheduled jobs; configure routers, firewalls, and IP telephony; ensure domain registrations and SSL certificates are up-to-date; write and maintain KB articles.
Seniority
Mid-level, hands-on IC