Sr. Customer Success Manager
Core
Design, stand up, and operationalize Axuall's customer success program from the ground up while owning a portfolio of accounts to drive adoption, satisfaction, and retention.
Role type
Senior IC Customer Success Manager (Program Architect)
Builds
Customer success playbooks, engagement models, success metrics, and adoption frameworks for Axuall's clinical workforce intelligence platform.
Domain
Healthcare technology / Clinical workforce intelligence
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer Success program design, SaaS adoption management, stakeholder alignment, data-driven reporting, process creation, account strategy
Preferred skills
Healthcare domain knowledge, ambiguity navigation, cross-functional leadership
Technologies
Axuall platform (Confirm, Explore, Sync)
Responsibilities
Co-design customer success strategy and lifecycle framework; build foundational playbooks and tools for proactive success; drive solution adoption and utilization for assigned accounts; lead operational reviews and health check-ins; partner with Account Management and Implementation teams; provide feedback to Product and Engineering.
Seniority
Senior, hands-on IC with program ownership
