Product Expert - Health Data
Core
Primary relationship owner and support champion for Compass Patient, Prescriber, and National customers, responsible for onboarding, training, data investigations, and driving product adoption.
Role type
Senior Product Expert (Post-Sales Support & Customer Success)
Builds
Veeva Compass suite (patient data analytics, targeting, field alerts, incentive compensation)
Domain
Life Sciences / Health Data Analytics
Deliverable
client delivery
Required skills
Customer relationship management, data operations/analytics workflows, product roadmap influence, technical communication, multi-layered stakeholder management, problem-solving, customer adoption driving
Preferred skills
Creating user guides and training materials, demo/video editing, online community management
Technologies
Veeva Compass, Veeva Vault, IQVIA, Komodo
Responsibilities
Lead customer engagements from contracting onward, translate complex technical information into clear insights for diverse audiences, collect and analyze customer feedback for product planning, create external collateral and training resources, collaborate with Product teams on feature education and community meetings
Seniority
Senior, hands-on IC
