Vendor & Performance Manager - Global Patient Operations
Core
Build and manage a global network of outsourced BPO partners to support patient support teams across multiple markets, ensuring capacity, quality, and speed standards are met during launches and seasonal peaks.
Role type
Senior Vendor & Performance Manager (Global Patient Operations)
Builds
A network of outsourced partners and delivery hubs supporting patient care operations
Domain
Digital healthcare / Patient Operations / Outsourced Services
Deliverable
Production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Vendor management, contract negotiation, SLA definition, BPO partner selection, performance scorecard management, capacity planning, commercial rate card management, stakeholder management
Preferred skills
Experience in new market launches, regulated industry experience, healthcare domain knowledge
Technologies
None explicitly stated
Responsibilities
Evaluate, select, and launch BPO partners; manage contracts, rate cards, and SLAs; run quarterly business reviews; monitor partner performance against scorecards; plan surge capacity for seasonal peaks; align volume allocation and quality standards across partners and internal teams
Seniority
Senior, hands-on IC
