People Operations Asst Analyst |Mon - Fri|8-Hour Shifts (6AM-8PM window)
Core
Provide employee support via chat and case management channels to resolve inquiries and maintain service quality for North America employees.
Role type
People Operations Associate Analyst (Employee Support)
Builds
Employee support services and operational efficiency improvements
Domain
Human Resources / Shared Services
Deliverable
dashboards & analysis
Required skills
Case management, root cause analysis, process improvement, knowledge management, data analysis, Microsoft Office (Excel, Outlook, Teams, Word), ticketing systems
Preferred skills
ServiceNow, advanced English proficiency
Responsibilities
Manage employee requests from intake through resolution, research and resolve employee inquiries, maintain accurate case documentation, monitor workload and service levels, identify trends and process gaps, develop knowledge management documentation, escalate complex issues
Seniority
Individual Contributor, Analyst level
