Lead Processing Specialist
Core
Lead a team of event processors in the Government Solutions department, ensuring high-quality production and operational efficiency.
Role type
Team Lead (Operations)
Builds
Event processing operations for government clients
Domain
Government services / Event processing
Required skills
Team leadership, coaching and training, problem-solving, analytical skills, communication, stakeholder management, conflict management, decision-making, project management, data analysis
Preferred skills
College experience, advanced computer skills (O365, reporting databases), continuous improvement methodologies
Responsibilities
Review processor performance and provide coaching, serve as initial point of contact for escalations, collect and disseminate daily metrics, respond to client and internal inquiries, collaborate on planning and strategy sessions, partner with outside vendors, oversee office and team when supervisor is absent, process events as needed
Seniority
Individual Contributor, Team Lead