Operations Supervisor, Government Travel
Core
Lead and develop travel consultants to deliver operational services for government clients, ensuring adherence to service levels and regulations.
Role type
Senior Operations Supervisor (Travel Management)
Builds
Travel agency operational services for government contracts
Domain
Travel Management / Government Services (via careerplan.io/jobs/4651027005-operations-supervisor-government-travel-at-shinvestmentsllc)
Required skills
Government travel management, FTR/JRT regulations, Fly America Act, team leadership, KPI monitoring, process improvement, SLA management, coaching, scheduling
Preferred skills
Bachelor's Degree
Technologies
N/A
Responsibilities
Supervise travel consultants and develop them into strong professionals; manage real-time phone, email, and queue operations; serve as SME on government contract requirements and regulations; coach staff on technical skills and customer service; monitor performance goals; lead error reduction efforts.
Seniority
Senior, hands-on IC